Legal

Terms of service

These terms cover bookings made through LimoWorldwide.Services. The quote you confirm is the contract; where it says something different from this page, the quote wins.

Quotes and rates

Rates are all-inclusive: tolls, taxes, parking, airport fees, the stated waiting allowance and gratuity are inside the quoted price. Extra stops, waiting beyond the free allowance, and tolls incurred by a route you request are itemised on the quote before you confirm. A confirmed rate is not re-priced because of traffic or a longer route taken at our discretion.

Waiting time

Airport arrivals include 60 minutes of free waiting on international flights and 30 on domestic, timed from actual landing rather than the scheduled arrival. Other pickups include 15 minutes. Waiting beyond the allowance is charged at the vehicle’s hourly rate in 15-minute increments.

Changes and cancellation

Standard transfers can be changed or cancelled without charge up to one hour before pickup. Stretch limousines, minibuses, motorcoaches, accessible vehicles, events and multi-vehicle programmes carry longer notice periods, stated on the quote. A no-show — no contact within the free waiting period — is charged in full.

Delays and events outside our control

We track flights and re-time pickups automatically, and we are not liable for delays caused by weather, road closures, industrial action, border processing or other circumstances beyond our reasonable control. Where a delay is ours, we will say so and put it right.

Conduct and the vehicle

Passengers must wear seatbelts where fitted. Smoking and vaping are not permitted in any vehicle. The chauffeur may end a journey where conduct is unsafe or unlawful, and cleaning charges apply where a vehicle is left needing more than normal valeting.

Luggage, children and accessibility

Tell us the luggage, child seats and accessibility requirements when booking — capacity figures are maximums and cannot always be reached at the same time. Child seats and wheelchair-accessible vehicles are provided where requested in advance.

Network operators

Journeys outside our directly operated markets are fulfilled by vetted operators inside the LWD and LAI networks under our written service standard. Your booking remains with us and complaints should come to us.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud. Otherwise our liability for any booking is limited to the value of that booking. We are not liable for consequential losses such as missed flights, missed sailings or lost business, which is why we build buffers into timing and encourage you to do the same.

Complaints

Email support@limoworldwide.services or call (877) 860-3388. Unresolved matters may also be raised with the Limousine Association International, of which we are a member.

Last updated 05 September 2026.